General Information

As a small business, our pricing reflects the smaller quantities and high quality of the products we produce. We endeavour to keep prices at a competitive rate to similar products on the market.

Shipping

Our shipping is based on Australian standard pricing.
Once your order has been shipped, you will receive a shipping confirmation email with the tracking details. Please allow 1 to 3 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible and we appreciate your understanding if delays occur.

Please enter your shipping address correctly as we cannot be held responsible for any undelivered parcels due to incorrect information provided to us. We are unable to redirect orders once they have been dispatched.

If you need help with your order please email hello@thewonderfulrainbow.com.

Australia

Standard Delivery: Flat rate AUD$12.00
Orders shipped via Australia Post or Sendle.
Approx. 2 to 5 business days excluding weekends and public holidays.

International

Standard Delivery: Shipping fee calculated by Australia Post at checkout based on location and weight.
Orders shipped via Australia Post.
Approx. 2 weeks excluding weekends and public holidays.
Available New Zealand, Asia Pacific, USA & Canada, UK, Ireland & Western Europe.

Returns

We only accept returns for damaged items. If you have any concerns please email us within 7 days of receiving your order at hello@thewonderfulrainbow.com.

If you are returning any item it must be with it's original packaging. Please use a secure delivery method to guarantee safe return delivery. Refunds are credited to the account that made the original purchase. Regrettably, any delivery costs will not be refunded.

Taxes & Duties

For orders shipped Internationally, please note that import duty and tax may apply and the recipient will be billed directly by the customs office of the destination country.

Pricing

We reserve the right to change product prices and information. If a product is out of stock we will be in touch.

All prices are charged in Australian dollars (AUD).